Refund policy

Returns Policy

We will exchange, credit or refund any item at full cost (excluding any extra payment made for shipping other than standard shipping) whatever reason you have to return provided it is cancelled within 14 days of receipt. You will need to return the goods at your own cost and by recorded delivery within 14 days of cancellation.

The goods must be returned unused and in pristine condition to be returned back to stock. Tents must not have been pitched, even indoors, as they cannot then be re-entered into stock for resale.

We will cover the postage of replacement items.

If the item is faulty please contact us on 01983 408181 or email - sales@goodyears.co.uk. We will either refund, replace or repair the goods at our discretion.

Right to Cancel

You may cancel your order at any point from time of placing the order up to 14 days after receiving the goods. To exercise this right please inform us in writing (by e-mail or letter) within 14 days from the day you receive your order. If the goods have already been sent you will need to return them to us in their original packaging at your own cost and by recorded delivery. Once we receive the goods we will process a refund as quickly as possible.

The goods must be returned unused and in pristine condition to be returned back to stock. Tents must not have been pitched, even indoors, as they cannot then be re-entered into stock for resale.

Self-serve Return Requests

You can submit a self-serve return request

You will be requested to log into your account
Enter your email address - click continue
A 6 digit verification code will be sent to your email account
Enter the 6 digit code into the fields on the Goodyears website
Your orders will be displayed
Click on the order you want to submit the return for
If you order has more than 1 item select the items you wish to return
Select a return reason and add a note
Click request return

If your return request is approved and requires shipping you will receive an email with shipping instructions and a return shipping label.

Request a return here

After the product is returned you will receive a refund.